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Stop missing out on high-value transactions and upsell opportunities at your electronics store with HappyOrNot

Our instant feedback terminals provide electronics and appliance retailers with valuable insights into their customers’ shopping experiences, allowing them to optimize their staff interactions, product selection, and stock availability to increase transaction value and upsell potential.

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HappyOrNot

The ultimate feedback solution for electronics and appliance retailers

HappyOrNot offers the most comprehensive and user-friendly feedback solution on the market. Our instant feedback terminals allow customers to provide feedback in seconds, while our insightful analytics provide electronics retailers with detailed information on their customers’ shopping experiences.

With our collaboration capabilities and expert support, electronics retailers can easily share results with their teams, empower sales, and make informed decisions on improving their customer service through better labor allocation, staff expertise, upselling of related products or services, and understanding gaps in customer experience.

86%

of buyers are willing to pay more for a great customer experience

82%

of retail customers expect companies will be able to accommodate preferences and expectations

70%

of consumers say they’re highly likely to purchase exclusively from brands that understand them and their needs

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HappyOrNot feedback solution for electronics and appliance retailers

With HappyOrNot’s easy-to-use instant feedback terminals, you can quickly and accurately measure customer satisfaction levels in your store to optimize their stock availability and provide relevant staff training to address customer expectations.

How It Works

HappyOrNot
1

Install

Place the Smiley Touch™ terminals in strategic locations of your store.

HappyOrNot
2

Collect

Collect feedback at the moment of engagement throughout your customer’s journey.

HappyOrNot
3

Analyze

Analyze the data to gain valuable insights into customer needs and preferences.

HappyOrNot
4

Optimize

Optimize your operations to enhance the customer experience and increase sales margins.

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The importance of collecting feedback for the electronics and appliances industry

HappyOrNot

Collecting customer feedback is essential for businesses in the electronics and appliances industry. Customers have high expectations when it comes to electronics and appliances, and businesses must understand their needs and preferences to make informed business decisions that cater to long-term success. By collecting feedback, you can:

  • Increase the likelihood of successful sales and ability to close the purchase
  • Upsell through upgrades and additional related products and services
  • Optimize resourcing and product selection according to busy times and consumer needs
  • Ensure that your staff delivers professional and expert advice to secure purchases
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What our customers say about HappyOrNot

See some of the testimonials from our happy customers in the electronics and appliance retailing industry to see how HappyOrNot has helped them better understand customer feedback, its root causes, and find solutions for improving their customer experience.

Retail

HVACR Wholesale Supplier elevates their B2B customer experience
Kevin Dier

Vice President of Business Development,
Johnstone Supply

“Timeliness of the customer feedback is a key success factor for us. While we previously relied on phone calls to customers days or even weeks after their visit, HappyOrNot enables Johnstone Supply customers to share their feedback at the exact moment of their experience, making it more relevant and reliable.”
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Measuring fun at a major sports event
Jaakko Luumi

CFO and Deputy General Secretary,
World Championships 2022 and 2023 at Finnish Ice Hockey Association

“One core goal for the championship was for our visitors and volunteers to have fun. But how do you measure and report on ‘fun’? Then we realized the solution already exists: HappyOrNot” 
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Retail

How retailer XXL achieves high omnichannel customer satisfaction scores
Kenneth G. Sørensen

Operations and Business Development Manager,
XXL Sports & Outdoor

“HappyOrNot gives us the unique ability to consistently measure customer satisfaction at a completely elevated and statistically significant level than ever before.” 
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Service

Case Blue Water Development Corp.
Todd Burbage

CEO,
Blue Water Development Corp.

“The level of analytics and reporting we were able to pull out of the HappyOrNot system and being able to drill down to see customer satisfaction at a moment in time made HappyOrNot the obvious choice.”
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Retail

Case Elkjøp – Web store customer experience
Tommi Kortman

eCommerce Manager,
Gigantti (Elkjøp Finland)

“Direct customer feedback is crucial because the user knows best. It’s great to have this connection with our customers also in the online world with Smiley Digital, even if we don’t get to meet them face to face.”
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Managed Services

Case Georges River Council – CX insights
Rebekah Schulz

Director of Community and Culture,
Georges River Council

The biggest change that HappyOrNot has brought to the services in my area of responsibility is the transparency of information to all levels of our organisation. When staff, managers, and our executive team all have access to real-time data that tells them how our services are performing, every person feels like they own the customer experience.
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Managed Services

Case Georges River Council – service points and child care centres
Daniel Propoggia

Customer Service Coordinator,
Georges River Council

“The improved customer satisfaction results were motivating our staff who were in turn striving to provide even better customer service.”
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Try our HappyOrNot solution today

Ready to improve your sales and customer satisfaction? Try HappyOrNot’s instant feedback terminals today and see the results for yourself.

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