Moon Javaid, VP of Strategy & Analytics for the San Francisco 49ers, saw his first Smiley Terminal in an airport in 2017. He immediately contacted HappyOrNot, and by the following week the Smiley Terminals were delivered and activated.
There are only 10 to 12 NFL games at the stadium per season, so if something goes wrong for a fan at just one game it’s a big deal. “The beauty of HappyOrNot is its simplicity,” says Javaid. “It allows us to ask simple questions.” How was your concession experience? Were you satisfied with the cleanliness of this restroom? How was your parking experience? Were you satisfied with the screening process at the entrance? And, with the four-button terminals, fans can provide a volume of answers that are actionable.