
The airports launched the HappyOrNot service in December of 2014 to get daily feedback from, and learn the experiences of, the millions of customers passing through the airports, with the goal to elevate and improve the overall experience.
With 30 Smiley Terminals deployed across the airports to measure the satisfaction with the services of security, toilets, food and retail, and areas for families and passengers with special needs, or PRM (people with reduced mobility), the airports are able to get an instant, and accurate, read on the true passenger experience.