
Following a successful trial in the Summer of 2012, in May 2013 the HappyOrNot service was launched in most Elkjøp and Elkjøp concern stores with the aim was to strengthen their industry leadership in terms of customer service, pricing and quality, so when Elkjop was searching for the right fit for their organization, HappyOrNot stood out as the best service that would provide them with means to achieve these goals.
Over 500 Terminals are deployed across Elkjøp locations today, with many having two Terminals in use to measure the customer satisfaction at the exit following a purchase and in the after-sales facilities.