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Two customers grocery shopping and laughing satisfied from their experience

What is Customer Satisfaction?

You can use marketing tricks and tactics to boost sales, but without an equal emphasis on customer satisfaction, you will never grow your business. Customer satisfaction is what […]

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Three employees sitting at a table working, laughing and understand what job satisfaction is

What is Job Satisfaction?

Employee retention should be one of the main priorities that any business tackles at any given time. When you provide a thriving company culture and work to ensure […]

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Two customers shopping and laughing at a clothing store expressing joy from their experience

Customer Lifetime Value

Profitable customers are the lifeblood of any business, and to increase their spending, you need to provide exceptional service and incentives to secure their loyalty. You can give […]

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One person filling in a feedback survey on their way out from a store

What is a Survey

Surveys are commonplace, and yet many businesses still forget to conduct them to obtain their own verified research. A survey can take many different formats and be used […]

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Closing the feedback loop with HappyOrNot Smiley Terminal on the image

Closing the Feedback Loop

Feedback is a great way to understand what your weaknesses and strengths are in a business. What many businesses don’t do, however, is close the feedback loop. This […]

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Four people sitting in an office discussing employee retention strategies

Employee Retention Strategies

Just as it is more cost-effective to retain existing customers rather than acquire new sales, it is similarly far more cost-effective to retain your employees. Employees leaving means […]

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A person holding sad mask associated with negative reviews

How to Respond to Negative Reviews

Businesses will receive feedback, whether they encourage it or not. Even more frustrating is the fact that people are more likely to leave a Google review only when […]

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