The One Thing We Must Do to Create a Customer Focused Culture
One of the most important ways to improve customer service is to make sure that everyone in an organization (company) is in alignment with the customer service and/or experience vision. While the concept is just one word, there are several steps to achieving alignment.
CX improvement pioneer HappyOrNot breaks new record with a half billion customer voices
CX improvement pioneer HappyOrNot has reached a new customer experience measurement milestone by helping its clients collect over a half billion feedbacks.
How to design and create the workplace of the future
To create a work environment that would fulfil employees’ needs, give the best support for their core jobs, engage existing employees, and attract new talent is a challenge. The solution is what many companies are currently trying to solve, as with it, comes improvements in productivity and performance, lower employee costs, and a better employee experience.
Top 5 Reasons On-Site Employee Feedbacks Are On-Demand
Taken into consideration that each organization shaped their questionnaires based on their internal communication style and primary language, there are five distinct types of questions that employers want to measure, follow, and keep as an open line of communication with their workforce.
How to improve employee satisfaction
In this post, we’ll share with you some key points which we’re sure will spark your interest and get you thinking about why it’s important your business to listen to and engage with your employees.
Take Care of Your Employees So They Take a Better Care of Your Customers
The service provided to customers is a representation of the company itself. In the hospitality industry, customer service is an ideology. Every employee representing the company follows this ideology to support the common mission.
People Just Want to Be Happy
Business owners and leaders share a single driving purpose: Perform well, sustain or grow, and be profitable. They also share a common challenge: People issues. An organization’s people are either the secret ingredients to a great recipe, or the toxin that poisons the dish.
Repeat Business Starts with Keeping Your Best Employees
For employees to provide customers with truly valuable guidance, your company needs to support them in that effort. Every business can hire representatives who are more welcoming, more engaging, and more interested in seeing the customer as a person first and a customer second.