Smiley feedback company HappyOrNot unveils touchscreen terminal
HappyOrNot, the company responsible for creating the globally-recognizable ‘Smiley’ feedback system, today announces the launch of Smiley Touch™, a touchscreen terminal that empowers customers to provide more feedback than ever before, and in turn supercharge company decision-making.
Data Driven CX Improvements: A Retailer’s Must Have For A Successful 2018
The 2017 trends in retail saw many changes and movements, such as the importance of the in-store experience, developing the omnichannel, the use of data, and merge of retail and technology. And, not surprisingly, at the heart of each of these trends is the customer.
The Airport Report – Feedback data from iconic ‘Smiley Terminals’ reveals world’s happiest airports and the best and worst times to fly
Analyzing air traveler feedback on an unprecedented scale, the report reveals the happiest airports globally, offers insight into how certain parts of the air travel experience are happier than others, and illustrates the best and worst times of day, week, and year, to fly.
How Negative Customer Feedback is Good for Your Business (No, Really!)
Criticism or negative feedback isn’t the nicest thing to deal with in a business, right? Of course not, but the good thing about it, is that it can be turned into opportunities to improve your business processes and make your customers happier! Let’s discuss.
CX Day will come and go, but keeping your customers happy year round is the pillar of CX success
What day is today? CX day! Every year brands and businesses around the world celebrate Customer Experience (CX) day. Today, activities like company celebrations, online webinars, and local networking events are taking place to give this day a special a meaning and celebrate customers.
How To Leverage Customer Feedback In The Automotive Industry
Customer feedback is the most basic form of customer experience measurement. Business owners everywhere rely on customer feedback to know what their customers actually think about such things as their brand image, product selection, quality of service, and so on. After all, the ultimate task is to provide a memorable experience worthy of a return visit, a 5-Star review, and a few referrals.
3 Customer Satisfaction Tips You Can’t Live Without
By Stephanie Levy | HappyOrNot 4 MIN READ Part 3 of a 4 Part Series: The Journey to CX Greatness What does customer satisfaction mean? What makes a customer feel […]
Summer Months, July and August, Ranked Lowest in Passenger Satisfaction According to HappyOrNot Airport Study
HappyOrNot has announced it’s 2017 Air Transportation Benchmark Study detailing airport passenger satisfaction trends and key improvements airport authorities are making - especially in the peak summer travel season.
3 Steps to Win Back Unhappy Customers
Losing customers is always hard, but it doesn’t have to be the end of the story. While you may think you know why your customer left, it’s likely that you don’t actually know what’s wrong, and unless you really discover their reason for unhappiness may never be certain. Unfortunately, losing customers is all too easy if you don’t understand their needs or listen to their feedback.