Learn How to Improve Your In-Store CX
By Katri Hurskainen | HappyOrNot Your customers are the lifeblood of your retail business. Happy customers will return to your stores and keep spending more. When you improve […]
Measuring Customer Experience in the Phygital Retail World
by Stephanie Levy | HappyOrNot Today’s complete shopping journey no longer consists of only an in-store visit. The new phygital (a merge of physical and digital) world means […]
Smiley feedback company HappyOrNot releases newest product Smiley Wall
HappyOrNot, the company responsible for creating the globally-recognizable ‘Smiley’ feedback system, releases its newest product Smiley Wall™, a lightweight, peel-and-stick version of its classic Smiley Terminal. Building on […]
The Golden Rule of CX
By Stephanie Levy 3 MIN READ Almost everyone has heard the phrase of The Golden Rule: Do unto others as you would have others do unto you. It’s a great […]
How to Make it Easy for Customers to Share Feedback
By Ruchi Goel 3 MIN READ Each one of us receives feedback requests daily. But how many of us share our genuine feedback, or even think about doing it. […]
Your Public Relations Strategy: Three Best Practices to Manage Your Communication in a Crisis
A public relations crisis can cripple your business. And they're not uncommon. Your company can come under fire for things employees have done, missteps in your advertising campaigns, and messaging that customers find offensive. Most often, the company is taken by complete surprise when it happens.
Planning summer vacation travel? We have tips for making it a happier one
Spring has sprung, and as Summer approaches so does vacation travel! Each year, nearly four billion passengers travel through airports worldwide, and whether your vacation destination is domestic or international, the time to start booking is now.
How to Woo Your Customers
What is happiness?
Of course, happiness is subjective to the individual, but research in the field of positive psychology, the study of happiness and how ordinary people can become happier and more fulfilled, often defines a happy person as someone who experiences frequent positive emotions, and infrequent (though not absent) negative emotions.
In business, it’s essential to understand how your customers perceive your service performance and your brand to know how to offer them positive (happy) customer experiences.
Behind The Scenes: Customer Satisfaction in Customer Support
We’ve all been there: you’ve purchased a product or service, had a bad experience, and reached out to Customer Support. Your expectation is that the outcome will be pleasant and your issue resolved in a timely and positive manner. Sometimes, however, the opposite happens, and you are left feeling irritated, unheard, and underappreciated.