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The Golden Rule of CX

By Stephanie Levy 3 MIN READ Almost everyone has heard the phrase of The Golden Rule: Do unto others as you would have others do unto you. It’s a great […]

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How to Woo Your Customers - Valentine's Day blog

How to Woo Your Customers

What is happiness?
Of course, happiness is subjective to the individual, but research in the field of positive psychology, the study of happiness and how ordinary people can become happier and more fulfilled, often defines a happy person as someone who experiences frequent positive emotions, and infrequent (though not absent) negative emotions.
In business, it’s essential to understand how your customers perceive your service performance and your brand to know how to offer them positive (happy) customer experiences.

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Behind The Scenes: Customer Satisfaction in Customer Support

Behind The Scenes: Customer Satisfaction in Customer Support

We’ve all been there: you’ve purchased a product or service, had a bad experience, and reached out to Customer Support. Your expectation is that the outcome will be pleasant and your issue resolved in a timely and positive manner. Sometimes, however, the opposite happens, and you are left feeling irritated, unheard, and underappreciated.

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Smiley feedback company HappyOrNot to unveil touchscreen terminal and enhanced analytical reporting

Smiley feedback company HappyOrNot unveils touchscreen terminal

HappyOrNot, the company responsible for creating the globally-recognizable ‘Smiley’ feedback system, today announces the launch of Smiley Touch™, a touchscreen terminal that empowers customers to provide more feedback than ever before, and in turn supercharge company decision-making.

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