With employees returning to buildings, Facilities Managers are expected to know how safe their regular users and visitors feel. In TWinFM’s spotlight video interview, Jessica Bethune dives into […]

In his latest retail focused piece for Customer Experience Magazine, Ville Levaniemi  discusses how the pandemic will kickstart a regeneration of the consumer’s everyday shopping experience. Drawing on the […]

Discover how eCommerce and digital services businesses can measure and improve the online experience with real-time customer experience insights.

By: Kirsti Laasio | HappyOrNot 5 Factors That Improve Customer Retention Today is October 1st – the yearly international Customer Experience Day. While CX Day will come and […]

Do you know what it’s like to be one of your company’s customers? Jessica Bethune is HappyOrNot’s Vice President of Sales for Europe, Middle East, and Africa, where she […]

Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]

Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

By HappyOrNot Are your customers happy? If you don’t know how your customers feel about your store and service, it’s nearly impossible to improve their shopping experience. In […]

by Niina Majaniemi | HappyOrNot Oh, the thrill of holiday shopping. For some it’s the best time of the year; Cheerful music, glittery ornaments, gifts to make loved […]