By: Kirsti Laasio | HappyOrNot 5 Factors That Improve Customer Retention Today is October 1st – the yearly international Customer Experience Day. While CX Day will come and […]

Do you know what it’s like to be one of your company’s customers? Jessica Bethune is HappyOrNot’s Vice President of Sales for Europe, Middle East, and Africa, where she […]

Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]

Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]

By HappyOrNot Are your customers happy? If you don’t know how your customers feel about your store and service, it’s nearly impossible to improve their shopping experience. In […]

by Niina Majaniemi | HappyOrNot Oh, the thrill of holiday shopping. For some it’s the best time of the year; Cheerful music, glittery ornaments, gifts to make loved […]

by HappyOrNot As head of retail, improving your company’s CX is your top priority. Today’s consumers have high expectations for the in-store experience. But like you, they’re busy […]

The future of retail is customer experience. By 2020, CX will overtake price and quality as the key brand differentiator, according to a Walker study. Why is CX […]

Does a bargain on a flat-screen television bring happiness? Customer feedback data suggests not. Black Friday shoppers in the US and UK are increasingly dissatisfied by the customer […]