In January, HappyOrNot had the pleasure of attending NRF’s Virtual event and hosting an incredibly powerful Big Ideas session “How customer experience has become the driving force for businesses to persevere through the […]
With employees returning to buildings, Facilities Managers are expected to know how safe their regular users and visitors feel. In TWinFM’s spotlight video interview, Jessica Bethune dives into […]
In his latest retail focused piece for Customer Experience Magazine, Ville Levaniemi discusses how the pandemic will kickstart a regeneration of the consumer’s everyday shopping experience. Drawing on the […]
Discover how eCommerce and digital services businesses can measure and improve the online experience with real-time customer experience insights.
By: Kirsti Laasio | HappyOrNot 5 Factors That Improve Customer Retention Today is October 1st – the yearly international Customer Experience Day. While CX Day will come and […]
Do you know what it’s like to be one of your company’s customers? Jessica Bethune is HappyOrNot’s Vice President of Sales for Europe, Middle East, and Africa, where she […]
Do you know what type of experience customers expect from your brand? The following is based on a June 2019 interview with Sami Hero, Chief Operating Officer at […]
Are Your Customers Delighted? Would They Give You a Second Chance? The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […]
By HappyOrNot Are your customers happy? If you don’t know how your customers feel about your store and service, it’s nearly impossible to improve their shopping experience. In […]
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