By HappyOrNot Are your customers happy? If you don’t know how your customers feel about your store and service, it’s nearly impossible to improve their shopping experience. In […]

by Niina Majaniemi | HappyOrNot Oh, the thrill of holiday shopping. For some it’s the best time of the year; Cheerful music, glittery ornaments, gifts to make loved […]

by HappyOrNot As head of retail, improving your company’s CX is your top priority. Today’s consumers have high expectations for the in-store experience. But like you, they’re busy […]

The future of retail is customer experience. By 2020, CX will overtake price and quality as the key brand differentiator, according to a Walker study. Why is CX […]

Does a bargain on a flat-screen television bring happiness? Customer feedback data suggests not. Black Friday shoppers in the US and UK are increasingly dissatisfied by the customer […]

Staying on top of today’s ever-evolving retail market can be exhausting and overwhelming. How can you understand and meet your customers’ needs when they always seem to be […]

As featured in Forbes, read how HappyOrNot’s innovative CX data insights helps Moon Javaid, Vice President of strategy and analytics at the San Francisco 49ers, who was once […]

By HappyOrNot There’s a chill in the air, the leaves are changing colors, and the days are getting shorter. Black Friday is coming. November and December are huge […]

By Katri Hurskainen | HappyOrNot E-commerce is killing the high street. Amazon is killing brick and mortar stores. Millennials are killing retail. You’ve no doubt heard this chorus […]