HappyOrNot Launches New Promo Screen to Help Businesses Boost Customer Retention and Sales
The update to the Smiley Touch device is available to all customers at no extra cost
HappyOrNot, the global leader in real-time customer feedback solutions, has today announced a new Promo Screen for its Smiley Touch terminals. Designed to help businesses turn feedback moments into customer retention and sales opportunities, the feature is now included free of charge for all Smiley Touch users.
In an economic climate where customer retention is paramount, the Promo Screen gives businesses a competitive edge, allowing them to display a branded message alongside a QR code – either before or after the feedback interaction. This extends the impact of every customer interaction by creating immediate revenue or customer retention opportunities, such as joining a loyalty program, accessing a promotional offer, leaving a public review or reaching customer support.
The HappyOrNot Promo Screen is included as standard in every Smiley Touch subscription. It requires no extra integrations or manual processes, and is operated entirely through the existing HappyOrNot admin interface. Businesses have full control to customize branding, messaging and QR destinations at scale, removing friction and enabling location-specific updates without additional tools or support.
HappyOrNot CEO, Miika Mäkitalo: “In an increasingly challenging financial landscape, businesses are always looking for the edge. As industry leaders in customer feedback, we always strive to ensure that our customers’ expectations are met. With the launch of Promotional Screen, we are giving our customers a new way to further engage with consumers, making each visit or purchase more significant.”
With this update, HappyOrNot continues its focus on making feedback more actionable, supporting businesses in using real-time insights not just to measure satisfaction, but to retain and grow their customer base.
This launch follows the recent announcement of Spotlight & Categories, powered by HappyOrNot AI, marking another step in the company’s ongoing effort to ensure its tools evolve in line with customers’ needs, and adapt to market demands. Together, these new features reflect HappyOrNot’s commitment to helping businesses not only understand their customers better, but also take faster, smarter action to stay ahead in a competitive market.