November 12-14, 2018 | Miami, US
In only 10 years, commercial air traffic has doubled in Latin America and Caribbean; domestic traffic has even tripled in several countries within that same time period. On average, the region has grown at a rate of 6% per year, which represents approximately 10 million additional domestic passengers every year. Airports in several of the major markets have made major efforts either to expand or to optimize their capacity to accommodate the growing demand for air transport. Nevertheless, projections show that during the next 10 to 15 years, traffic in the region could once again double.
With this level of growth projected it is no wonder that airports in the region have begun to focus heavily on the traveler experience. HappyOrNot, with our instant feedback, data analytics plus real-time alerts, is the chosen solution for measuring and improving traveler and passenger satisfaction for airports around the world.
The Airport Council International Latin America-Caribbean (ACI-LAC) Annual Assembly Conference and Exhibition is the premiere industry event for the airport community. The platform provides exclusive access to the decision makers from airport operators, government, service providers among other industry stakeholders.
ACI-LAC represents 60 airport operators over 270 airports in 32 countries. ACI-LAC’s member airports handle 95% of commercial air traffic in Latin America and the Caribbean, representing over 584 million airport passengers, 5.1 million tons of freight and more than 8.7 million aircraft movements each year.
If you haven’t registered, do so today!
Throughout the exhibit, the HappyOrNot Team will be located in BOOTH# 21 featuring the #1 airport satisfaction measurement tool, the Smiley Terminal™.
Strategically positioned terminals are used by Operation Teams at Heathrow Airport, Miami International Airport, John F. Kennedy International Airport and Ronald Reagan International Airport to improve passenger satisfaction and help to increase commercial (non-airline) spending.
Whether you are looking to increase your passenger satisfaction at check-in, security, restrooms, or baggage claim, HappyOrNot Smiley Feedback devices provides airports continuous feedback from each touchpoint. Increasing visibility into fluctuations, allowing you to know how to streamline processes, allocate resources, and target improvement initiatives.Our aim is to be absolutely the best airport, and to do that we need to understand how our passengers feel about what we do, and HappyOrNot gives us that ability. said John Horn, Chief Operating Officer at London Southend AirportClick To Tweet
Whether you are looking to increase your passenger satisfaction at check-in, security, restrooms, or baggage claim, HappyOrNot Smiley Feedback devices provides airports continuous feedback from each touchpoint. Increasing visibility into fluctuations, providing know how to streamline processes, allocate resources, and target improvement initiatives. Passengers are providing feedback in real-time; data is processed immediately, and analytics are available 24/7. Real-time alerts provide instant notifications to pinpoint negative issues and exact locations; operation teams can be dispatched to resolve problems on the spot.
Analytics can then be used over a longer period to help guide long-term improvements like passenger flow, staffing and more.
We’d love to set up a meeting before the conference. Otherwise, we would love to see you at our BOOTH# 21, stop to meet the team, see a demo and win a prize too!
To see more about what we can do for your type of business visit us on our site.
For more information on how London Southend Airport been able to increase their passenger satisfaction levels, read the full Case Study here.