Webinar: Passenger as Leading Actor to Improve Level of Service

Passenger experience improvements create a robust boost to the bottom line for airports. However, finding out where improvements need to be made can be challenging and time intensive.

Giorgio Medici, Head of Customer Care and Delphine Hornez, CRM of SEA Airports Milan, Italy share how they effectively collect continuous quality feedback and make data-driven decisions utilizing HappyOrNot Smiley Terminals™.  These terminals are strategically located throughout the airport and have been in operation since July of 2015.  In a one-year period, the team was able to leverage and analyze over 1.5 million points of data resulting in a highly satisfied traveler who is happier, less stressed and more likely to spend more in the commercial areas.

[clickToTweet tweet=”In a one-year period, SEA Milan team was able to leverage and analyze over 1.5 million points of data resulting in a highly satisfied traveler who is happier, less stressed and more likely to spend more in the commercial areas.” quote=”In a one-year period, SEA Milan team was able to leverage and analyze over 1.5 million points of data resulting in a highly satisfied traveler who is happier, less stressed and more likely to spend more in the commercial areas.”]

For a more in-depth overview on best practices and how your airport can benefit from the use of Big Data to improve the passenger airport encounter without creating unnecessary costs Watch the Recorded Webinar Now!

This highly 30-minute informative webinar is moderated by Josh Smith, Editor at AvationPros.com.