With the Christmas season fast approaching, you’re under serious pressure to deliver an outstanding shopping experience that will keep your customers happy and buying more. 

But to give your customers what they truly want, you first to have to find out what it is they’re looking for.

This course has been made by HappyOrNot - the global leader in instant customer and employee satisfaction reporting. HappyOrNot helps large retailers improve their customer experience through the award-winning solution for collecting instant feedback and supporting continuous improvement.

98% of Gen Z shop in stores "some or most of the time." Are you doing all you can to keep them happy and coming back to your stores? (Source: NRF)

Sign up now

5 Days to Happier Retail Customers


Learn how to improve your in-store customer experience through our 5-day training course



Learn how to improve your in-store customer experience through our 5-day training course


5 Days to Happier Retail Customers

Sign up now

98% of Gen Z shop in stores "some or most of the time." Are you doing all you can to keep them happy and coming back to your stores? (Source: NRF)

Who is this course for?

Retail directors, customer insight managers, customer experience managers—anyone responsible for improving the customer experience for a chain of retail stores.

What will I learn?

Our training course covers the essential steps to improve retail CX, with insights from various industries and global industry leading clients.

  • Module 1: How to gather meaningful customer feedback
  • Module 2: How to track the customer experience
  • Module 3: How to turn feedback into action
  • Module 4: How to use customer feedback to motivate and reward your team
  • Module 5: How to continuously improve your customer experience


How does it work?

Fill out the form to sign up and you’ll receive five emails, one per day, each with one core lesson on how to improve retail CX.


How much does it cost?

It’s completely free!


How do I sign up?

Fill in all required fields of the form, and you’re good to go!